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florence Ufizzi gallery

Frequently Asked Questions

Is it necessary to bring the confirmation voucher at the meeting point?

Yes, it is. Electronic vouchers are accepted.

Are there different languages available on your tours?

The languages that are offered are shown on the description of each tour.
Please note that the Tour Escort service is multilingual and that local guide services may be provided in two languages.

Is there a dress code for entering the churches and places of worship featured in the tours?

Access to places of worship is allowed only if equipped with suitable clothing: is forbidden entry with shorts, bare shoulders, sandals, hats and sunglasses.
Access to Florence Cathedral, Dome, Campanile and Museum is not allowed with bulky bags and backpacks.

What is your cancellation policy?

The majority of services reserved through the website can be canceled without any charge until 48 hours before the beginning of the activity.
If a different cancellation policy applies, it will be specified in the details of the product.

I could not find the answer I was looking for. How can I contact you?

Please send an email at [email protected] or call the telephone number 0039 055 283200.

What time is the Agency open to public?

Our Agency is open:

  • Monday to Saturday from 08:00am to 08:00pm
  • On Sunday and National Holidays from 08:00am to 05:00pm.
  • The Agency is closed on December 25 and January 1.

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